When does my GP product’s support end?


Here is a list I refer to all the time when I need to find out when a GP version came out and when support will end:

Product Version Product Release/Start Mainstream Support End Extended Support End Additional information
GP 6.0 03/31/2004 n/a n/a
GP 7.0 03/31/2005 n/a n/a
GP 7.5 07/01/2003 01/09/2007 n/a Link
GP 8.0 06/01/2004 10/13/2009 n/a Link
GP 9.0 12/19/2005 01/11/2011 n/a Link
GP 10.0 10/09/2007 10/09/2012 10/10/2017 Link
GP 2010 06/15/2010 10/13/2015 10/13/2020 Link
GP 2010 R2 07/14/2011 10/13/2015 10/13/2020 Link
GP 2013 03/12/2013 04/10/2018 04/11/2023 Link
GP 2013 R2 08/21/2014 04/10/2018 04/11/2023 Link
GP 2015 02/18/2015 04/14/2020 04/08/2025 Link
GP 2015 R2 08/30/2015 04/14/2020 04/08/2025 Link
GP 2016 05/01/2016 07/13/2021 07/14/2026 Link
GP 2016 R2 12/01/2016 07/13/2021 07/14/2026 Link

The links provided will sometimes have more information about Service Packs and support guidelines for a particular product.

More information on the Extended Support for Dynamics GP can be found here.

22 Responses to “When does my GP product’s support end?”

  1. Greetings Victoria,

    I have an instance of GP v10 server on Win2003. I do not have the luxury of upgrading GP to latest version and as I understand it Microsoft support for Win2003 is ending in June 2015. Question, what are your thoughts on GP v10 on Win2008R2/SQL 2008R2? What about GP v10 on Win2012R2/SQLR2? And lastly, what do you think would be the best approach to upgrading the OS and database? Should I consider building the server from scratch then install/configure GP v10 or should I upgrade the OS and database on the existing Win2003 system?

    Like

    • Al,

      Something to keep in mind – there is no ‘application server’ for Dynamics GP. All the data resides in SQL and you do not need to have the GP application actually installed on the SQL server. Many companies choose to do this for management and testing purposes, but it’s not required. Given this, in my answers below, I am assuming you’re asking about the server where your SQL Server data is and where you also happen to have GP 10.0 installed – if this is not the case, let me know.

      The highest OS that GP 10.0 is supported on is Windows 2008 R2. If you do plan to install the GP application on the server, you don’t want to go higher than Windows 2008 R2.

      The highest version of SQL Server that is supported by GP 10.0 is 2008 R2 and that is only if you are on SP 5 or higher of GP 10.0. This is important – you never want to use a SQL Server version higher than what your GP version will support. It may look like it worked, but you will run into problems.

      SQL 2008 R2 is supported on Windows 2012 – but again, you should only go to Windows 2012 if you’re not going to install the GP application on the SQL server.

      Lastly, I would not recommend upgrading SQL Server or the OS in place, especially on a really old server. I have seen that go wrong a number of times.

      Hope that helps,
      -Victoria

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      • “The highest version of SQL Server that is supported by GP 10.0 is 2008 R2 and that is only if you are on SP 5 or higher of GP 10.0. This is important – you never want to use a SQL Server version higher than what your GP version will support. It may look like it worked, but you will run into problems.”

        Can you elaborate on some specifics about the problems using a higher SQL version? I am in a situation where I need to upgrade to SQL 2012 but we cannot upgrade GP (version 9) for a few months after the SQL 2012 upgrade happens.

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        • The biggest problem is that you will run into problems running Utilities for GP for creating new new companies, changing settings, installing a service pack, etc.

          -Victoria

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          • We do not anticipate needing to use GP 9 utilities for any further reason until the upgrade to a new version of GP (GP 2010 R2 then immediately on-wards to GP 2015). Both of those versions support SQL 2012. I will test all of this out of course but that is the theory.

            Are there any non-GP utilities based issues that you’re aware of in this scenario? In particular anything related to transaction processing or other day to day type activities in GP. I have my GP 9 databases upgraded to SQL 2012 and set to compatibility mode 110 in a test environment. My testing so far (not extensive yet) hasn’t uncovered any obvious problems.

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            • EDX,

              Often, during an upgrade to a new version you first have to apply a service pack to your existing version to allow the upgrade to the new version. If that is needed, you will run into a problem being on SQL 2012. Otherwise, you should be fine. Again, no guarantees since it’s not supported, but I’ve not heard of any problems for day to day operations of GP on a higher SQL version.

              So if you test everything out (maybe including the upgrade?), you will likely be fine. With all the usual caveats, of course, and with the understanding that if something goes wrong, you may be stuck without support. However, you are already on an unsupported version of GP, so there is that.

              -Victoria

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  2. Steven Vallarian Reply May 4, 2010 at 9:19 am

    Thanks Victoria, this is much easier to read that the support site. Am I reading your chart right that 9.0’s support ends in 2011?

    We’re currently on 9.0 and are trying to figure out when the tax updates will end so we know when our drop – dead date is for upgrading.

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  3. I think that by extending the support to 10 years, MS is sending the message that they finally have they arms around the code base.

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  4. Darien,

    I agree, I was surprised to see that extended support was available for GP 10.0. Another surprise is that this is not much announced – I would think this would be a huge selling point. Unless it’s so new that the marketing department just hasn’t caught up yet.

    V.

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  5. Finally a concise table listing it clearly!
    Thank you Victoria!!!
    Chris

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  6. Hi Victoria,

    Thanks for posting this. I wasn’t aware of V10 having a lifecycle now of 10 years. I wonder when they decided to do that.

    I also read from your link to the life cycle FAQ, that, “For Business and Developer products, Microsoft standardizes a minimum of 10 years of support.”

    I’m more interested in the ‘why’ aspect of this as it seems new.

    I’m guessing that it must be from feedback from customers OR to keep these products in line with the other Microsoft solutions.

    Thanks again.
    DT

    Like

  7. Victoria,

    This is an excellent post! I will include as a stub on my blog.

    MG.-
    Mariano Gomez, MVP
    Maximum Global Business, LLC
    http://www.maximumglobalbusiness.com

    Like

Trackbacks/Pingbacks

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  3. Mohammad R. Daoud - September 20, 2010

    Dynamics GP 9.0 Support Ends Jan 11, 2011…

    Checkout this page of Microsoft Support , it details the needed dates related to Dynamics GP 9.0. More…

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  4. About Dynamics, Development and Life - September 6, 2010

    GP 9 Support Ends Jan 11, 2011…

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  5. Dynamics GP Windows 7 and Server 2008 R2 compatibility announced - Victoria Yudin - August 10, 2009

    […] On the flip side, according to a recent post on the Inside Microsoft Dynamics GP blog support for GP 9.0 is not planned on Windows 7 (and I guess Server 2008 R2). While this is not unexpected, it is a little disappointing since GP 9.0 will be supported for another year and a half. For more details on GP version support dates, take a look at my GP support lifecycle blog post. […]

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  6. New policy for Dynamics GP service pack support - Victoria Yudin - June 26, 2009

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  7. New policy for Dynamics GP service pack support « Victoria Yudin - June 26, 2009

    […] One important note is that this has no impact on the overall lifecycle policy for Dynamics products. So no matter when the last service pack for a product comes out, mainstream support for the entire version will end 5 years after the product was released. For more details on support end dates, take a look at my blog post with support end dates for GP 6.0 through 10.0. […]

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  8. Great Plains 7.0 and 7.5 service packs and versions - Victoria Yudin - January 20, 2009

    […] asked to publish the Great Plains version 7.0 and 7.5 service pack versions.  Check out  my GP support lifecycle post to see support end dates for these versions.  Here is the detailed list for GP […]

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  9. Great Plains 6.0 service packs and versions - Victoria Yudin - January 19, 2009

    […] Great Plains version 6.0 has not been supported for a number of years (you can see specifics on my GP support lifecycle post), there are many companies out there running version 6.0.  Questions have come up several […]

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